SHIPPING & RETURNS

SHIPPING POLICY

Last Updated: [April,2026]

1. Processing Time

All orders are processed within [1-3] business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email with your order details once it’s processed. and you will received a tracking number once it's shipped. PLEASE NOTE: this is international shipping , it usually takes 6-10 days, depend on your location.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

OPTION 1:

Method: Standard Shipping

Delivery Time: 6-10 business days

Free Shipping ALL orders.

Tracking provided

OPTION 2:

Method: Express Shipping

Delivery Time: 4-6 business days

Extra charge applied

Tracking provided

Note: Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

3. Shipping Destinations

We currently ship to the worldwide, such as United States, Italy, Germany, France, Canada, United Kingdom, Australia etc.

For international orders, please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order:

Directly via the carrier’s website

Through your account on our website

By contacting us we are here to help.

5. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us within [7] days of the estimated delivery date. We will file a claim with the carrier and assist with a replacement or refund.

6. Customs, Duties, and Taxes

Package value will state below $800, it is a duty free amount when custom clearance, in case in some area,customs fees may apply,International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the order total and will be collected by the carrier upon delivery.

RETURN & EXCHANGE POLICY

Last Updated: [April,2026]

1. Returns

Timeframe: You may return most items within [7 days] of delivery for a refund.
Condition : Items must be unused, unworn, and in their original packaging with all tags attached. Earrings and pierced jewelry for hygiene reasons are final sale unless defective.
Non-returnable Items :
- Sale/clearance items
- Personalized/customized items
- Gift cards

2. Exchanges

We offer exchanges for a different size or color within [7 days] of delivery, subject to availability.
The item must meet the same condition requirements as returns.

3. How to Initiate a Return/Exchange

Contact our customer service or fill out the online return form to obtain a Return Authorization (RMA) number.
Pack the item securely in its original packaging, include the original receipt or order number, and write the RMA number on the outside of the package.
Ship the package to the address we provide. We recommend using a trackable shipping service.

4. Refund Process

Once we receive and inspect the return, we will notify you of the approval status.
Refunds will be issued to the original payment method within [5-10] business days.
Shipping costs are non-refundable. Return shipping fees are the customer’s responsibility unless the item is defective or we made an error.

5. Exceptions

Defective or incorrect items: Contact us immediately. We will cover return shipping and provide a prepaid label for returns or exchanges.

6. Return Shipping Costs

Standard returns: Customer pays return shipping.
Defective/wrong items: We provide a prepaid return label.

7. Final Sale Items

Clearance, sale items, and certain jewelry (e.g., earrings) are marked as FINAL SALE and cannot be returned or exchanged unless defective.

8. Contact Us

For any questions, please contact us.

we understand that sometimes things don't work out. Our Return & Exchange Policy is designed to provide you with peace of mind when making a purchase. If you need to return or exchange an item, we make the process simple and hassle-free. Just follow the instructions outlined below, and we'll be happy to assist you!

We encourage our customers to read through our policy to understand the steps involved in returning or exchanging products. Our commitment is to ensure your satisfaction and maintain your trust as a loyal customer.

Please note that returns without prior contact will not be accepted.